---
title: Log in to the system
description: Before getting started, please note the following:
---

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# Log in to the system

#### Before you get started

Before getting started, please note the following:

- Only HubSpot customers, free users, or trial users can log in to HubSpot. If you signed up to receive an ebook or registered for a webinar, but don't have an active account, you will not be able to log in.
- If you try to log in and see a *You have no accounts *message, your account may have been deactivated. Learn more about [deactivated accounts](https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=deactivated%20accounts).
- If HubSpot doesn't recognize your browser or device, you'll be prompted to confirm your identity with an emailed verification code. This is separate from the confirmation code you receive when logging in with[ two-factor authentication](https://knowledge.hubspot.com/account-security/set-up-two-factor-authentication-for-your-hubspot-login?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=%20two-factor%20authentication). Learn more about [login confirmations and account security](https://knowledge.hubspot.com/account-security/account-security-and-passwords?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=login%20confirmations%20and%20account%20security#login-confirmation). 
- If you've forgotten your password: 
    - From the [login page](https://app.hubspot.com/login/?hubs_signup-url=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_signup-cta=login%20page), you can [reset your password](https://knowledge.hubspot.com/account-security/reset-user-passwords?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=reset%20your%20password). 
    - If the password reset email doesn't appear in your inbox, [add *hubspot.com* to your email allowlist](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=add%20hubspot.com%20to%20your%20email%20allowlist#set-up-allowlisting).

#### Troubleshoot login issues 

 If you're unable to log in to HubSpot, try the following troubleshooting steps:

- Confirm that your [browser is supported by HubSpot](https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=browser%20is%20supported%20by%20HubSpot).
- If you have multiple email addresses, ensure that you're using the email address associated with your HubSpot account.
- [Clear the cache and cookies](https://knowledge.hubspot.com/website-and-landing-pages/clear-your-browser-cache?hubs_content=knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot&hubs_content-cta=Clear%20the%20cache%20and%20cookies) in your browser and retry.
- Check** [status.hubspot.com](https://status.hubspot.com/) **to see if there's a known login issue. HubSpot will continue to update this page with any new information.
- Try logging in from another network, such as a cellular network, to see if the issue is network-related. If you are able to log in from another network, contact your IT department or network administrator to troubleshoot the network issue.
- [Enable third-party cookies](https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en) in your Chrome settings: 
    - In the upper right of your Chrome browser, click the **three vertical dots**, then select **Settings**.

- - In the *Privacy and security* section, click **Cookies and other site data**.
    - Ensure that **Allow all cookies** is selected.

- - Try logging in to HubSpot again.